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Frequently Asked Questions (FAQ)

What are available times of my Bookkeeper and Account Manager?

We are available 9 am to 5 pm UK time from Mondays to Fridays except when it is a public holiday.

1.    Question: What services does offer? Answer: offers a range of services including account management, balance tracking, transaction history, fund transfers, and bill payments.

2.    Question: How can I access my accounts on Answer: You can access your accounts on by logging in with your username and password on our secure website.

3.    Question: Can I link multiple accounts from different financial institutions to Answer: Yes, you can link multiple accounts from various financial institutions to, allowing you to view and manage all your accounts in one place.

4.    Question: Are there any fees associated with using Answer: We do not charge any fees for basic account access and management. However, there may be fees for certain premium services or additional features, which will be clearly communicated to you.

5.    Question: How often is the account information updated on Answer: The account information on is updated in real-time or near real-time, ensuring that you have access to the most current and accurate data.

6.    Question: Can I set up automatic transactions or bill payments through Answer: Yes, you can set up automatic transactions and bill payments within the platform, allowing you to conveniently schedule and manage your payments.

7.    Question: What should I do if I forget my password for Answer: If you forget your password, you can click on the "Forgot Password" link on the login page. Follow the instructions to reset your password securely.

8.    Question: Is customer support available for assistance with Answer: Yes, we have a dedicated customer support team available to assist you with any queries or issues related to You can reach out to us via phone or email.

9.    Question: Can I access on my mobile device? Answer: Yes, is designed to be mobile-friendly, allowing you to access and manage your accounts conveniently from your smartphone or tablet.

10. Question: How secure is Answer: We employ robust security measures, including encryption and multi-factor authentication, to ensure the safety and confidentiality of your personal and financial information on

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